Is It New?
This is, without a doubt, the most frequently asked question from our shoppers. It is also the most easily answered question (without even having to ask):
Please check the item's description for it's condition.
We have limited staff resources to help keep our costs (and your prices) low. Each incoming inquiry further slows down our ability to process your orders and respond to your questions promptly so we ask that you check the product's detailed description for it's condition before contacting us with this question. If the product's description states that it is new, you can rest assured that it is. Read our Brand New Guarantee for those products.
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| VCDiscounter's Brand New Merchandise Guarantee |
| When you see this seal on one of our product pages, you can rest assured that the vacuum cleaner or other product you are purchasing is: |
- Brand New Merchandise
- Not A Return
- Not A Refurb
- Previously Unopened
- We only open the package as necessary to add accessories on your order
- We may put extra tape on the package to help ensure it doesn't come open in transit.
| In the event that we mistakenly ship you a product other than the one you ordered, we will, at our own expense, |
- Retrieve the incorrect item
AND
EITHER:- replace it with the correct item
or - give your money back.
At YOUR option!
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- ALL of our products are clearly labeled so that there is no way you could accidentally order a refurbished product and not know it.
- Likewise, all of our new products (the vast majority) are clearly labeled as "Brand New" with a "Brand New Guarantee" seal over the image (to the left of the order form on the item's detail page) and a link to our guarantee in the features list.
- Besides, we have less than 20 products that are Factory Serviced / Refurbished (Not New). The rest of our over 300 products are brand new, never been opened, never been used.
- We don't resell returns via our web site. Returns are sent to a completely separate address to avoid any possible confusion.
- The few factory serviced / refurbished items we do carry were ordered directly from the manufacturer, just like the new items and carry some factory warranty, unless otherwise stated.
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