Help Desk: Fast answers to most common questions!
Note: We accept orders via our website which uses a secure shopping cart system managed by Yahoo! We do not accept orders via e-mail, however, because e-mail is NOT a secure form of communication and you should NEVER send your credit card information via e-mail to ANYone.
Note: Our offices are located in a separate building from our warehouse. Please follow RMA or mailing instructions exactly. RMA instructions will be e-mailed to you in accordance with our Return Policy and you must include the RMA# on the address label.
~DO NOT SHIP ANY PRODUCT TO EITHER ADDRESS WITHOUT PRIOR APPROVAL.~
All correspondence, including cashier's check or money order payments should be mailed to the Office address below:
3421 Bosque Blvd
Waco, TX 76710
|Corporate:||Brazos Distributors, Inc.|
dba Discount Vacuum & Appliance
3421 Bosque Blvd.
Waco, TX 76710
1201 Austin Ave.
Waco, TX 76701
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Note: Our office hours are 9:00AM - 5:00PM CST Mon - Fri. If all lines are occupied when you call, the call will roll over to a voice-mail system so you don't have to hold. Please leave a detailed voice-mail and one of our representatives will return your call as soon as they are able.
|If your call is forwarded to voice-mail and you do not leave a message, we will not know that you need a return call. If we receive both e-mail and voice-mail messages, we will return the more efficient of the two methods, usually e-mail.|