VCDiscounter Contact Information
 Help Desk: Fast answers to most common questions!E-Mail
Note: We do not accept orders by e-mail. E-mail is NOT a secure form of communication and you should NEVER send your credit card information via e-mail.
Physical
Note: Our offices are located in a separate building from our warehouse. Please follow RMA or mailing instructions exactly. RMA instructions will be e-mailed to you in accordance with our Return Policy and you must include the RMA# on the address label. DO NOT SHIP ANY PRODUCT TO EITHER ADDRESS WITHOUT PRIOR APPROVAL. All correspondence, including cashier's check or money order payments should be mailed to the Office address below:
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Office:
and Returns | VCDiscounter
3421 Bosque Blvd
Waco, TX 76710 | Corporate: | Brazos Distributors, Inc.
dba Discount Vacuum & Appliance
3421 Bosque Blvd.
Waco, TX 76710 |
| Warehouse: | Warehouse
1201 Austin Ave.
Waco, TX 76701 | | |
Voice
Note: Our office hours are 8:30AM - 5:30PM CST Mon - Fri. If all lines are occupied when you call, the call will roll over to a voice-mail system so you don't have to hold. Please leave a detailed voice-mail and one of our representatives will return your call as soon as they are able.
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| Toll Free: | 866.737.8524 |
| Local: | 254.247.2818 |
| Remember that each message you send, e-mail or voice-mail, must be reviewed, researched and forwarded to the appropriate representative for response. Each incoming message further slows down our ability to respond to your inquiry promptly so we ask that you choose one form of contact at a time and give us time to respond. If we receive both e-mail and voice-mail messages, we will return the more efficient of the two methods, usually e-mail. |
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