Frequently Asked Questions

If you don't find the answer to your question here or on our Help Desk, please feel free to send your question via E-Mail.


		Is It NEW? Factory Serviced / Refurbished:


		Is it in Stock? or Not?


		Shipping How long will it take to get my order?


		Placing An Order Payment Methods Accepted How safe is it to place my order online? When is my credit card actually billed? Can I have my order shipped to a different address than my billing address? What if I made a mistake in my order? How do I know if my order went through? Can I place an order with a Check or Money Order? What about Tax Exempt orders?


		Did you Know . . . You should change disposable bags when 1/2 full and never reuse them? You should replace your vacuum's belt every 3 months? Your vacuum should be serviced every 12 to 18 months?


		Product FAQ What is the difference between a 'Vapor Steam Cleaner' and a traditional 'Steam Vacuum' Carpet Steam Cleaner? Which is better, 'Bagged' or 'Bagless'? What is Quick Kleen®? What is Vibra Groomer II®? What is the Motor Protection System?

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